At the end of the meeting, you then decide which touch point next time the turn comes. So, all good it can prepare themselves. Learn more about this with Nieman Foundation. Touchpoint work during a meeting initially a period set the maximum to install map for editing this item, so that discussions take forever in the length: for example 30 minutes. Then we go further as follows: 5 minutes: description of a no longer portable machine. It is reported about a complaint, had a customer on a specific point of contact, what problems it brought and what consequences it left in its wake. 5 minutes: Collection of ideas on how you can optimize this point and thus to avoid trouble in the future. Here, we need first of all good ideas. Therefore, participants in this phase to work quietly for each unaffected to take his ideas into words.
These are notated on cards and pinned on a suitable wall. 10 minutes: Anyone who has written the a card,. explains his idea briefly and succinctly. Then there is a short discussion. 5 minutes: majority vote for the favorite idea. The chef – he is a moderator of this process, so that participants can work for content – has never the first, but getting the last word. Why? Thus the wisdom of the crowd ‘ can be used.
Because the power word ‘ of the heads can be valuable initiatives and much-needed creativity often just sand. And so, he raises up Ward, who meinungslos his lips hang and wait for instructions. 5 minutes: To-do plan, so: who is doing what with whom and when. This includes also a follow-up appointment to discuss how the matter develops, whether further fine must be adjusted and what results have been achieved. 30 minutes is not much, and still very much be achieved for concentrated work in this time. In particular, You are fast. For customers not wait nowadays companies come at last fully planned in the pots. They are for the smallest dissatisfaction and of them. And on the Web, they tell the whole world why this is so. The book about Anne M. Schuller of touchpoints rubbing shoulders with the customer of today management strategies for our new business world with a foreword by Prof. Dr. Gunter Dabang Gabal, March 2012, 350 pp., 29,90 euros, 47.90 CHF ISBN: 978-3-86936-330-1 more info: